{"page":{"id":"01KMR03C4MKAPHHMTM0GB08R1S","name":"Kolleno Platform","url":"https://status.kolleno.com/","updated_at":"2026-09-24T14:30:29Z"},"incidents":[{"id":"01M39W7GMS70F22SF75S1ZMC5R","name":"Prod UK/EU instbaility","status":"resolved","created_at":"2026-09-24T14:13:37Z","updated_at":"2026-09-24T14:30:29Z","resolved_at":"2026-09-24T14:30:29Z","impact":"none","page_id":"01KMR03C4MKAPHHMTM0GB08R1S","incident_updates":[{"id":"01M39X6DEE5CKS9EVT1V38A4F2","body":"** Resolved**\n\nThe issue affecting has now been fixed and the platform is back to normal.\n\nWe apologise for the disruption. We'll be conducting an internal review to prevent this from happening again.","created_at":"2026-09-24T14:30:29Z","display_at":"2026-09-24T14:30:29Z","incident_id":"01M39W7GMS70F22SF75S1ZMC5R","status":"resolved","updated_at":"2026-09-24T14:30:29Z"},{"id":"01M39WM71NW93GHWG62F21ER9R","body":"** Update**\n\nOur team has released 2 fixes to:\n\n(1) block the issue from stopping platform to load data \n\n(2) increase caching capacity to get rid of the root cause.\n\nPlatform is expected to return to normal within the next 10 minutes.","created_at":"2026-09-24T14:20:33Z","display_at":"2026-09-24T14:20:33Z","incident_id":"01M39W7GMS70F22SF75S1ZMC5R","status":"identified","updated_at":"2026-09-24T14:22:45Z"},{"id":"01M39W7GMS581AVGR3GXH3D4MB","body":"**Intermittent issues — Update**\n\nWe've identified the cause of the issue affecting Kolleno in UK/EU data region. It is related to the cached node not responding correctly.\n\nOur team is working on a fix and we expect to have this resolved within 20 minutes. We'll continue to post updates as we make progress.","created_at":"2026-09-24T14:13:37Z","display_at":"2026-09-24T14:13:37Z","incident_id":"01M39W7GMS70F22SF75S1ZMC5R","status":"identified","updated_at":"2026-09-24T14:16:07Z"}]},{"id":"01M0SVRY815PT73X9MXHZ3WTS4","name":"Issues with file attachements","status":"resolved","created_at":"2026-08-24T12:26:24Z","updated_at":"2026-08-24T13:53:10Z","resolved_at":"2026-08-24T13:53:10Z","impact":"minor","page_id":"01KMR03C4MKAPHHMTM0GB08R1S","incident_updates":[{"id":"01M0T0QSNGWZB5J3Q8FJ0Z0P70","body":"** Attachments — Resolved**\n\nThe issue affecting Attachments has been fully resolved. All systems are operating normally.\n\nWe apologise for the disruption. We'll be conducting an internal review to prevent this from happening again.","created_at":"2026-08-24T13:53:10Z","display_at":"2026-08-24T13:53:10Z","incident_id":"01M0SVRY815PT73X9MXHZ3WTS4","status":"resolved","updated_at":"2026-08-24T13:53:10Z"},{"id":"01M0T001G0JJDYF5JZPG7MHEHK","body":"**Attachements  —  Partial Outage **\n\nWe've deployed the fix and are monitoring the issue. ","created_at":"2026-08-24T13:40:11Z","display_at":"2026-08-24T13:40:11Z","incident_id":"01M0SVRY815PT73X9MXHZ3WTS4","status":"monitoring","updated_at":"2026-08-24T13:53:51Z"},{"id":"01M0SYCXJMWWD0HJ95S18KTAMX","body":"**Attachement — Update**\n\nWe've identified the cause of the issue affecting Attachments. \n\nWe've deployed the fix and are monitoring the issue. ","created_at":"2026-08-24T13:12:16Z","display_at":"2026-08-24T13:12:16Z","incident_id":"01M0SVRY815PT73X9MXHZ3WTS4","status":"monitoring","updated_at":"2026-08-24T13:30:45Z"},{"id":"01M0SVRY81CWHAG0KQ8D1W74ZX","body":"**Attachements  —  Partial Outage **\n\nWe've deployed a fix and are now monitoring the status","created_at":"2026-08-24T12:26:24Z","display_at":"2026-08-24T12:26:24Z","incident_id":"01M0SVRY815PT73X9MXHZ3WTS4","status":"investigating","updated_at":"2026-08-24T13:42:22Z"}]},{"id":"01KYM7251P5G2TV1GYNK16J2BN","name":"Degraded Performance","status":"resolved","created_at":"2026-07-28T11:16:50Z","updated_at":"2026-07-28T12:07:12Z","resolved_at":"2026-07-28T12:07:12Z","impact":"none","page_id":"01KMR03C4MKAPHHMTM0GB08R1S","incident_updates":[{"id":"01KYM9YBHCB4ZN7VAPM9V2T1P9","body":"The issue has now been resolved ✅","created_at":"2026-07-28T12:07:12Z","display_at":"2026-07-28T12:07:12Z","incident_id":"01KYM7251P5G2TV1GYNK16J2BN","status":"resolved","updated_at":"2026-07-28T12:07:12Z"},{"id":"01KYM8R0AKH5EDKBJJHWHG3N58","body":"We've released a fix and now are monitoring the System","created_at":"2026-07-28T11:46:15Z","display_at":"2026-07-28T11:46:15Z","incident_id":"01KYM7251P5G2TV1GYNK16J2BN","status":"monitoring","updated_at":"2026-07-28T11:46:15Z"},{"id":"01KYM7251PX8CM6JXH8Y695WMA","body":"We've identified the cause of the Degraded Performance on our site.\n\nOur team is working on a fix and we expect to have this resolved within 15 minutes.","created_at":"2026-07-28T11:16:50Z","display_at":"2026-07-28T11:16:50Z","incident_id":"01KYM7251P5G2TV1GYNK16J2BN","status":"identified","updated_at":"2026-07-28T11:16:50Z"}]},{"id":"01KWYABWN9J60TF17WTSEXMMKK","name":"Platform Slow Down","status":"resolved","created_at":"2026-07-07T12:55:36Z","updated_at":"2026-07-07T17:07:14Z","resolved_at":"2026-07-07T17:07:14Z","impact":"minor","page_id":"01KMR03C4MKAPHHMTM0GB08R1S","incident_updates":[{"id":"01KWYRRN48G0EYWD7QTHZ39SSR","body":"**Platform — Resolved**\n\nWe apologise for the disruption. We'll be conducting an internal review to prevent this from happening again.","created_at":"2026-07-07T17:07:14Z","display_at":"2026-07-07T17:07:14Z","incident_id":"01KWYABWN9J60TF17WTSEXMMKK","status":"resolved","updated_at":"2026-07-07T17:07:14Z"},{"id":"01KWYCAXD6X20NPMGSSX8PTR4V","body":"** Platform — Fix Deployed**\n\nWe've rolled out a fix for the issue.\nNo data loss happened, the issue was with reading the data only.\n\nThings are looking stable so far, and we're keeping a close eye on it to make sure everything stays healthy.\n\nIf you're still experiencing problems, please reach out to our support team. We'll post a final update once we're confident the issue is fully resolved.","created_at":"2026-07-07T13:30:01Z","display_at":"2026-07-07T13:30:01Z","incident_id":"01KWYABWN9J60TF17WTSEXMMKK","status":"monitoring","updated_at":"2026-07-07T14:09:47Z"},{"id":"01KWYBB9D3ZR68CCWMA0G0733X","body":"Our team has identified the issue and is working on a fix.","created_at":"2026-07-07T13:12:45Z","display_at":"2026-07-07T13:12:45Z","incident_id":"01KWYABWN9J60TF17WTSEXMMKK","status":"identified","updated_at":"2026-07-07T13:12:45Z"},{"id":"01KWYABWN9DYBHBBWC6B3AAGPK","body":"**Degraded Performance **\n\nWe're aware of an issue affecting the Platform . Some users may be experiencing data not being updated live and general slowness.\n\nOur team is actively investigating and we'll share an update within 30 minutes.","created_at":"2026-07-07T12:55:36Z","display_at":"2026-07-07T12:55:36Z","incident_id":"01KWYABWN9J60TF17WTSEXMMKK","status":"investigating","updated_at":"2026-07-07T13:31:12Z"}]},{"id":"01KS572A6B67PEN1BMQVTQK8SF","name":"Workflows may be slow or delayed","status":"resolved","created_at":"2026-05-21T12:09:50Z","updated_at":"2026-05-21T14:51:18Z","resolved_at":"2026-05-21T14:51:18Z","impact":"minor","page_id":"01KMR03C4MKAPHHMTM0GB08R1S","incident_updates":[{"id":"01KS5G9YSK20XXGBXYXAPPPHWW","body":"All workflows are now running without delays. A long-term fix is being implemented at both code and database levels.","created_at":"2026-05-21T14:51:18Z","display_at":"2026-05-21T14:51:18Z","incident_id":"01KS572A6B67PEN1BMQVTQK8SF","status":"resolved","updated_at":"2026-05-21T14:51:18Z"},{"id":"01KS5DPA223TTJG00HPP368KER","body":"**Workflows — Fixing**\n\nWe are still monitoring the issue","created_at":"2026-05-21T14:05:37Z","display_at":"2026-05-21T14:05:37Z","incident_id":"01KS572A6B67PEN1BMQVTQK8SF","status":"monitoring","updated_at":"2026-05-21T14:05:37Z"},{"id":"01KS5AE63393SVC7RRFNXX0D50","body":"We've rolled out a fix for the issue affecting Workflows delays. Things are looking to stabilize so far, and we're keeping a close eye on it to make sure everything stays healthy.","created_at":"2026-05-21T13:08:45Z","display_at":"2026-05-21T13:08:45Z","incident_id":"01KS572A6B67PEN1BMQVTQK8SF","status":"monitoring","updated_at":"2026-05-21T13:08:45Z"},{"id":"01KS581W4429JCXY6YSEV8DTKZ","body":"**Workflows — Degraded Performance **\n\nThe team has identified the issue and we are currently monitoring a fix.\n\nOur team is actively investigating and we'll share an update within 30 minutes.","created_at":"2026-05-21T12:27:04Z","display_at":"2026-05-21T12:27:04Z","incident_id":"01KS572A6B67PEN1BMQVTQK8SF","status":"investigating","updated_at":"2026-05-21T12:27:04Z"},{"id":"01KS572A6BRWFDQB7D2ZGDXGZ4","body":"**Workflows — Degraded Performance **\n\nWe’re aware of an issue affecting Workflows in Kolleno EU. Some users may be experiencing slow load times and delayed workflows.\n\nOur team is actively investigating and working on mitigation actions.","created_at":"2026-05-21T12:09:50Z","display_at":"2026-05-21T12:09:50Z","incident_id":"01KS572A6B67PEN1BMQVTQK8SF","status":"investigating","updated_at":"2026-05-21T12:09:50Z"}]}]}